Nemob Help Center

We are here to assist you

General Information

Nemob(Need Mobility) is an Online Marketplace that provides all transportation needs. Currently, available services at Nemob include car rental and shuttle bus. You do not have to be bothered looking service providers, because it is safer, easier and more reliable in Nemob.

Nemob car rental service is currently available in the following cities:

  1. Jadetabek
  2. Bandung
  3. Bali
  4. Yogyakarta
  5. Medan
  6. Semarang
  7. Batam

Car Rental Booking

You can book Nemob car rental service through Website (https://nemob.id) or Nemob Application which you can download on Playstore or Appstore. For complete instructions, go to How to Book Nemob Rent Car.

For complete instructions, go to

How to Book Nemob Rent Car.

The prices listed on the Nemob app and website are only the price for the use of inner city. For the use of a car out of town will incur an additional charge. Price does not include operational cost (Toll, Parking, Meals for Drivers and others).

Rent a car with drivers in Nemob divided into 3 types which are 6 Hours, 12 Hours and Fullday. Any use of the car, there is a time limit which is until 10:00 PM or 22:00 and if over time limit, it will be charged overtime.

Yes, Nemob wants to answer all your needs in car rental needs. To rent a car off key you are required to complete procedures that have been set by Nemob:

You are willing to be surveyed and complete the requirements of a car rental off key or Without Driver (Copy of ID, Driving License, Family Card, Electricity / Telephone Account, Credit Card and NPWP) and will be charged survey fee. Minimum booking and car rental off key is 3 days.

You are willing to be surveyed and complete the requirements of a car rental off key or Without Driver (Copy of ID Card, Driving License, Family Card, Electricity / Telephone Account, Credit Card and NPWP) and will be charged survey fee. Minimum booking and car rental off key is 3 days.

Limitations of car use out of city are different for each rental company. You are required to contact us first to know the cost of the use of cars outside the city.

If you rent a car with a driver, you do not have to worry if the car you use hits something because all the costs will be covered by the rental. However, if you rent a car without a driver or off key, then all the cost of damage will be completely and fully covered by yourself.

You will be charged overtime in accordance with the duration you have used. Overtime fee is 10% of the daily rental price and the maximum overtime is 3 hours. If passing through 3 hours, you will be charged full day rental fee.

Yes, you can make a car reservation that you want to rent for someone else. However, you are required to inform to us first the contact details that will be picked.

Generally, you can rent a car at Nemob anytime. However, to ensure the availability of the car that you want, you should order 4 hours earlier.

If you can not find the car that you want, you can contact us at

021 296 299 02

(08:00-18:00)

085 755 095 119

085 755 095 124

Shuttle Reservation

Nemob shuttle service is currently only available in apps which you can download on PlayStore or Appstore.

After payment is successful and we receive, e-tickets will be sent to your email address. If your e-ticket has not been received, you can contact our Customer Service.

No, your E-ticket can not be used by someone else. Nemob reserves the right to refuse passengers if the E-ticket is not in accordance with the identity or in the data manifest passengers.

A shuttle booking is required to book 1 day before departure.

Yes, you can make shuttle reservations for other people. You are required to inform our Customer Service of the passenger shuttle details.

If you can not find the trip that you want, you can contact us at

021 296 299 02

(08:00-18:00)

085 755 095 119

085 755 095 124

Booking Special Car

You can order special car Nemob service through Website (https://nemob.id) or Nemob Application which you can download on PlayStore or Appstore.

Yes, you can order super car service for wedding. You can inform your reservation through Customer Service.

Yes, to order super car service is included All in.

No, you can not order special car service with off key.

Limitations of the use of a different car for each car each rental company. You are required to contact us first to find out the cost of using a special car.

You will be charged overtime in accordance with the duration you have used. Overtime fee is 10% of the daily rental price and the maximum overtime is 3 hours. If passing through 3 hours, you will be charged full day rental fee.

If you can not find the special car that you want, you can contact us at

021 296 299 02

(08:00-18:00)

085 755 095 119

085 755 095 124

Payment

Nemob has a variety of payment methods as follows:

  1. Bank Transfer
  2. Credit Card
  3. Virtual Account on Permata Bank
  4. Mandiri Click Pay
  5. Mandiri Bill Payment

All credit card transactions are secured with Secure Socket Layer (SSL) data encryption technology and also 3D Secure for fraud protection.

If you want to change the payment method, you can wait until the expiration of the booking expires and reorder with the payment method you want.

If you make more or less payment of the nominal amount you have to pay, then your reservation will not succeed. If it happens, you can contact Customer Service.

Your booking will not work and your payment will be automatically rejected by the system.

Cancellation Order

Yes, you are required to contact us no later than 3 Days / 72 Hours prior to car usage. You will be charged a 60% cancellation fee of the transaction value.

If you contact us less than 3 days / 72 hours, sorry we cannot cancel your reservation.

You can cancel the booking by contacting us at:

021 296 299 02

(08:00-18:00)

085 755 095 119

085 755 095 124

Contact Us

You can contact us through some channels that we provide, as follows:

  • Contact Email via cs@nemob.id

  • Live Chat Via Browser

  • Customer Service

    021 296 299 02

    (08:00-18:00)

    085 755 095 119

    085 755 095 124

  • Social Media

    Facebook: https://www.facebook.com/NemobId

    Twitter: https://twitter.com/nemob_id

    Instagram: https://www.instagram.com/nemob.id

You can visit nemob.id office, with the following address:

Gedung Kirana Two Office Tower Lantai 18, Jl. Boulevard Timur No. 88, Kelapa Gading, Jakarta Utara On Monday until Friday (excluding holidays), at 09.00 - 16.00 WIB, our customer service will be glad to help you.

Nemob Deals

Nemob deals is an e-voucher collection platform from Nemob partners. The Vouchers are limited, it is the privilege of being registered user. So make sure you claim the voucher faster than the others.

Nemob deals is an e-voucher collection platform from Nemob partners. The Vouchers are limited, it is the privilege of being registered user. So make sure you claim the voucher faster than the others.

You can use the voucher at the merchant store as stated on the voucher you claimed.

You can see all the Nemob Deals Vouchers you have claimed successfully by go to My Deals page on Nemob Platform or enter this link (http://nemod.id/my-deal)

You can redeem it anytime before the validity of the voucher is over

There is a possibility that you can’t redeem the voucher because it is already exceeded the promo period. You may contact Nemob customer service about the redeem problems.

Yes, you can recommend the voucher which available in Nemob Deals by clicking the share button in detail voucher page on Nemob platform.

You can add your business in Nemob Deals by go to affiliates page on Nemob Platform or click this link (https://nemob.id/be-our- partner), and our team will follow up your registration less than 24 hours.